We recently welcomed a delegation from a leading international company active in renewable-energy retail and electronics repair services. The visit was focused on exploring retail opportunities, after-sales support, and repair operations rather than technical co-development or project engineering.

Overview of the visit

The delegation toured our retail showroom and customer-service areas, met with the sales and service teams, and observed our repair workshops and parts storage procedures. Guests expressed appreciation for the cleanliness and organization of our retail spaces, the clarity of our customer processes, and the competence of our service technicians.

Main discussion areas

Conversations centered on strengthening retail operations and improving after-sales care. Specific topics included: expanding a local retail footprint, establishing a dedicated service center for warranty repairs, stocking genuine spare parts, and improving lead times for common repairs. The delegation also asked detailed questions about our current repair workflows, technician training, and quality assurance for refurbished components.

Service improvements & capacity building

Both sides discussed ways to accelerate repair turnaround and raise service standards. Proposed initiatives include a joint training program for our repair technicians, a standardized checklist for incoming repairs, and shared best practices for spare-parts inventory management and warranty handling. The visiting team highlighted how professional after-sales service builds customer trust and supports long-term retail growth.

Outcomes & next steps

The two companies agreed to:

  • Develop a plan to pilot a branded retail & service center in Aden.
  • Launch a technician training program within the next quarter.
  • Define spare-parts supply arrangements and service-level commitments.

A small joint task team will finalize operational details and a timeline for implementing the retail and service improvements.

Company statement

"Improving retail access and reliable after-sales service is central to how customers experience our products," said a company representative. "We welcome this collaboration focused on repairs and service excellence — practical steps that directly benefit end users."

This visit reinforces Masdar First's commitment to delivering not only quality products but also dependable local service and repair capabilities that support customers across Yemen.